At ThreadedByMa, each product is handcrafted with care and made especially for you. Due to the personalized and handmade nature of our products, we follow a strict return policy.

Returns & Exchanges

• We do not accept returns or exchanges

• All products are made to order and often customized, hence not eligible for return

Refunds

• Refunds are not applicable once the order is placed and processed

Damaged or Incorrect Product

We understand that issues can happen, and we’re here to help 💛

• If you receive a damaged or wrong product, please contact us within 24–48 hours of delivery

• Share clear photos/videos as proof

👉 After verification, we will:

• Offer a replacement, or

• Provide a suitable resolution

Important Notes

• Minor variations in color, texture, or stitching are part of handmade products and not considered defects

• We are not responsible for damages caused after delivery

💛 A Note

Each piece is made with love and patience — thank you for valuing handmade art ✨